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RESERVATIONS

Q: How do I make a reservation?
You can book online. Choose the dates of your stay, enter your details, and select your payment option (ie. direct credit card payment, bank transfer, paypal or provide us with your credit card details and we will do the transaction for you).
You may also call us on +6019 3620 270, 24/7 or email us at booking@figtreehill-resort.com with any reservation queries.

Q: What methods of payment do you accept?
We accept credit card, bank transfers, paypal and cash payment.

Q: What is your cancellation policy?
Free Cancellation or Change of date is permitted 7 days BEFORE arrival except for the festive period, eve of or on public holidays and school holidays when 14 days is required. For group reservations of more than 3 villas, 14 days is required. Cancellations received within 7 days or 14 days prior to arrival will be charged 100% of the total stay. No Shows and Early Departure will be charged 100% of the total stay.

Q: What is included in the rates?
Accommodation and (1) meal: Breakfast

Q: What is not included?
Massages and treatment - Tours - Transportation - Wine, alcoholic and non-alcoholic beverage - Additional food and drink orders

Getting here/transportation

Q: Where is Fig Tree Hill Resort?
We are situated on top of a hill, south east of Penang Island.
Address: Jalan Kenari, Sungai Ara, Bayan Lepas, Penang, Malaysia

Q: How far is Fig Tree Hill Resort from...
Georgetown: Approx. 15km (30 minutes by car)
Airport: Approx. 5km (10 minutes by car)

Q: Is transportation available to and from airport/Georgetown?
We can arrange free transport for airport. Batu Ferringhi transfers will have a fee but this need to be booked in advance. Please provide us with your pick up details if you require this service.

Q: I want to come and view the property, do I need to make an appointment?
Yes, you will need to make an appointment to view the property. Out of respect for the privacy of our guests, drop-in inquirires cannot be accepted and site visits are available by appointment only.

Accommodation

Q: What types of villas are available and what are the differences between the villas?
The villas at Fig Tree Hill Resort are of different sizes and can accommodate ranging 4 to 6 adults per villa. Please visit our villas section for details on individual properties. Kindly note that villa rates are according to room type and occupancy rate. Please make sure that you key-in the correct number of occupants during booking. Extra charge for the second person in a villa that was not mentioned during initial payment is RM80 per person per night, chargeable upon check-in (subjected to the maximum occupancy of each villa).

Q: What time is check-in/check-out?
Check-in time is 2pm, and check-out is 12 noon.

Q: Is early check-in available?
It is possible to arrange for an early check-in, subject to villa availability.

Q: Is late check-out available?
Your check-out time can be extended to 2pm without charge when requested in advance and when it will not inconvenience the next arriving guest

Q: Are the villas big enough to accommodate more guests than what is stated on your reservation portal?
Yes it is. Please call or email for more information.

Activities

Q: What can I do up there?
Most guests choose Fig Tree Hill Resort to unwind and relax. However, if you are feeling a little bit energetic, we have a swimming pool, gym, karaoke system (except Jasmine Villa) and there are also walking trails on the popular hiking and cycling trail.

Q: Can I make a tour arrangement to George Town?
Yes. Please inform us in advance if you wish to book a George Town tour. Fig Tree Hill Resort provides guests with discounted admission to the Pinang Peranakan Mansion, a social history gallery located in the UNESCO Heritage enclave of Penang.

General

Q: What currency do you accept?
We accept Malaysian Ringgit and a few other major currencies.

Q: Is there internet connection?
Due to our remote location, the service is currently not available.

Q: What about communication?
Certain mobile phone service providers do not have good coverage in the hilly area, hence mobile users may occasionally experience connection problems.

Q: What's the temperature like?
Fig Tree Hill Resort is located 500 feet above sea level. The temperature is about 2-3 degrees cooler than downtown. On certain nights, especially after a rainfall the temperature might dip further.

Q: What is the local custom for tipping?
Tipping is greatly appreciated and we suggest you do so at the end of your stay.

Q: Is the tap water safe to drink?
We encourage guests to drink our bottled water, although the tap water at Fig Tree Hill Resort comes from our own natural spring, it is filtered before reaches our water tank and is safe.

Q: Are we allowed to have visitors during our stay?
Yes, day guests are allowed at RM30 per person. Please inform us beforehand.

Q: Are you wheelchair accessible?
No, Fig Tree Hill Resort is not wheelchair accessible.

Q: Insects and other animals
We work routinely to control the insect population. We do, however, strongly advise guests to switch off all lights and shut the doors when they leave their barn in the evenings. Nocturnal insects and mosquitoes are attracted to light.

Q: Electrical voltage
The electrical voltage in Penang is 240 volts alternating at 50 cycles per second. Guests from countries with different electrical standards will need a voltage converter. Outlets are two parallel flat pins with ground pin. If your appliance plug has a different shape, you will need a plug adapter.

Dining

Q: What meals are provided?
We provide one set of breakfast daily, prepared in different styles. Our daily meals vary between Western and Asian cuisine and are generally hearty proportions.

Q: Can I make a specific meal request?
Specific meal requests, such as vegetarian meals, can be accommodated within reason.

Q: Is the food at Fig Tree Hill Resort HALAL?
We serve only pork-free dishes.

Photography

Q: Can we use Fig Tree Hill Resort grounds as a location for photography?
Yes you can. Please refer to our rates and terms and condition - Pre-Wedding Photography

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